Privacy policy

This policy explains what information Arceo AC & Refrigeration ("we", "us") collects through this website, how we use it, and the choices you have. It applies to this website and to service requests sent through it.

Information we collect

• Information you send us. When you request service we collect your name, phone number, ZIP code, the system you need help with, and anything you write in the message. Email is optional.
• Analytics data. We use Cloudflare Web Analytics to count visits. It records pages viewed, referring site, country, and device and browser type. It does not use cookies, does not store your IP address, and does not track you across other websites.
• Technical data. Our hosting provider (Netlify) processes standard server logs such as IP address and request time to deliver the site and protect it from abuse.

How we use it

• To contact you about your request, schedule visits, prepare quotes and provide service.
• To keep records of work performed, as required for warranty and tax purposes.
• To understand which pages are useful and improve the site.
• To block spam and abuse of our forms.

We do not sell or share your personal information for cross-context behavioral advertising, and we do not send marketing messages unless you ask for them.

Who we share it with

We share information only with providers that help us run the business and this site, under agreements that limit their use of it: Netlify (hosting and form handling, including spam filtering), Cloudflare (website security, performance and privacy-friendly analytics), and equipment manufacturers or distributors when needed to register a warranty for equipment we install for you. We may disclose information if required by law.

Cookies

This website does not use cookies for advertising or tracking, and our analytics are cookie-free. Our security provider, Cloudflare, may set a strictly necessary cookie to protect the site from bots and abuse. Because we do not use tracking cookies, there is no cookie banner.

How long we keep it

Service requests that do not become jobs are deleted within 24 months. Customer and job records are kept as long as needed for warranty and tax obligations. Analytics data is kept in aggregate form only.

Your California privacy rights

If you live in California, you can ask us to tell you what personal information we hold about you, to correct it, or to delete it, subject to legal exceptions such as records we must keep. You can also opt out of any sale or sharing; we do not sell or share personal information. We will not treat you differently for using these rights. To make a request, call (562) 824-2582 or email info@arceoac.com. We will verify your request by matching it to the contact details we have on file.

Security

This site is served only over encrypted HTTPS connections. Form submissions are stored with our hosting provider and accessed only by our staff. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.

Children

This site is not directed to children under 13, and we do not knowingly collect their information.

Changes

If we change this policy we will update the date at the top of this page.

Contact

Arceo AC & Refrigeration, Bell Gardens, CA. Phone (562) 824-2582. Email info@arceoac.com.